Customer Service Policy

Our customer service team is here to support you through every stage of your shopping journey, from pre-purchase questions to post-delivery assistance with returns, refunds, and shipping concerns. All support communications can be submitted through the Contact page on our website.

We aim to respond to customer messages in a timely manner. Our team handles inquiries about product features, fit guidance, shipping status, return eligibility, refund progress, and general policy clarification. We will provide clear, honest information based on the rules outlined across our site policies.

All transactions on our website are settled in USD. Any questions about pricing, checkout totals, fees, and included shipping and duty coverage are covered under our shipping and refund policies. Our team cannot adjust fixed policy terms, but we will explain policy details carefully and help you understand your available options.

When reaching out for help, please include relevant order details such as your order reference number to help our team locate your request quickly. We ask that all communications remain respectful. We reserve the right to discontinue support for abusive, harassing, or inappropriate messages.

Customer feedback is highly valuable to us. You are welcome to share your thoughts, suggestions, or experience with our products and service. We review feedback regularly to make improvements to our products, website, and support workflow.

If your request involves a return or refund, our team will follow the rules stated within our Refund Policy. We cannot expedite bank refund timelines, as final posting depends on your payment provider.

This policy works alongside our Shipping Policy, Refund Policy, Privacy Policy, Terms of Use, and Terms of Purchase. Where statements conflict, the dedicated policy document for that topic takes precedence.